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How To Change Hathway Digital Cable TV Plans Online

Edited On: Mar 7, 2025

Rupesh

December 29, 2023

Established in 1959, Hathway Cable & Datacom Limited has been a significant player in India’s cable television and broadband sectors. In 2006, it became the first company in India to launch a digital cable platform, enhancing the quality and variety of television services available to consumers. Over the years, Hathway has expanded its offerings to include high-speed broadband services, catering to the growing demand for internet connectivity.

To enhance user convenience, Hathway provides an online platform that allows subscribers to manage their accounts and customize their channel selections effortlessly. This means you can easily modify your subscription to include your favorite channels or explore new content without the need to visit a physical location.

So, whether you’re looking to add new channels, switch to a different package, or explore new content, Hathway provides an easy-to-use online platform to make these adjustments. This guide will walk you through the necessary steps to modify your cable TV plan from the comfort of your home.

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How To Change Hathway Digital Cable Packages Online?

Changing your Hathway Digital Cable TV plan online is a simple and convenient process that allows you to customize your channel preferences as per your needs. Whether you want to upgrade, downgrade, or modify your subscription, Hathway provides a seamless way to make changes anytime.To change your plan online, follow the detailed steps below:

1. Access the Hathway Self-Care Portal

• Open your web browser and go to the Hathway Self-Care Portal.

2. Log into Your Account

• Enter Credentials: Input your Registered Mobile Number (RMN) or Customer Account Number (CAN) along with your password. If you haven’t registered yet, select the “New User? Register Here” option and follow the prompts to create your account.

3. Navigate to the Subscription Section

• Access Subscription Details: Once logged in, click on the “Digital Cable TV” tab.
• View Current Plan: Here, you can see your existing subscription details.

4. Explore Available Packages

• Select “Packages”: Within the Digital Cable TV section, choose the “Packages” option.
• Choose Your State: From the dropdown menu, select your state to view region-specific packages.
• Browse Plans: Review the available Hathway Bouquets, Broadcaster Bouquets, and À la carte channels.

5. Customize Your Plan

• Select Desired Channels: Pick the channels or packages that suit your preferences. You can mix and match bouquets and individual channels as needed.
• Review Selections: Ensure that your chosen channels are listed correctly in your cart.

6. Proceed to Checkout

• Confirm Selection: After finalizing your choices, click on the “Checkout” button.
• Provide Subscriber Details: Fill in the required information, including your Smart Card Number/MAC ID, Name, Mobile Number, and Email ID.
• Enter Address Details: Input your complete address, ensuring all fields are accurate.

7. Submit Your Order

• Finalize Order: Review all details and click on the “Submit” button to place your order.
• Await Confirmation: You should receive a confirmation message or email regarding your new plan activation.

Alternative Methods to Change Your Plan

If you encounter issues or prefer assistance:

• Contact Customer Support: Call Hathway’s helpline at 1800 419 7900 between 6 AM and 12 midnight for support.
• Visit a Local Office: Locate and visit your nearest Hathway office to speak directly with a representative.

For more information on available packages and channels, visit the Hathway Digital Cable TV Packages page.

Note: Channel availability and package details may vary based on your location. Always refer to the official Hathway website or contact customer support for the most current information.

How to add channels in Hathway Cable

To enhance your Hathway Cable TV experience by adding new channels, you can easily manage your subscription through the Hathway Self-Care Portal or the My Hathway mobile app. These platforms allow you to customize your channel lineup to suit your preferences. So, to add channels to your cable subscription, you typically need to follow these steps:

Step 1: Access the Hathway Website: Open your web browser and visit the official Hathway website.

Step 2: Navigate to the Digital Cable TV Section: On the Hathway homepage, locate and click on the “Digital Cable TV” section.

Step 3: Select “Packages”: In the Digital Cable TV section, click on the “Packages” option from the dropdown menu.

Step 4: Choose Your State: Specify your state to view the channel packages available in your area.

Step 5: Pick Your Plan: Browse through the available plans, such as “Hathway Bouquet,” “Broadcaster Bouquet,” or “A la carte.” The A la carte option allows you to customize your channel selection based on preferences like language, genre, or broadcaster.

Step 6: Get Plan Details: After selecting a plan, review the cost associated with adding the channels. You can also reach out to customer care for more information on pricing and duration for the channels.

Step 7: Inquire About Payment Options: Ask about the available payment methods for Hathway Cable, including online payments, cheques, or cash.

Step 8: Confirm and Pay: Once you’re satisfied with your selections, confirm them and proceed to the payment section. Hathway may support online payment options.

Step 9: Check for Confirmation: After making the payment, check for a confirmation message. Your new channels should be added to your subscription shortly.

2nd Way to add Channels in Hathway Cable

Step 1: Access the Hathway Platform: Begin by logging into the Hathway platform on their official website.

Step 2: Navigate to Digital Cable TV Section: Once logged in, head to the Digital Cable TV section of the platform.

Step 3: Select “Exclusive Channels” from the Dropdown: Within the Digital Cable TV section, choose the “Exclusive Channels” option from the dropdown menu.

Step 4: Pick Your Preferred Channels: Explore the available channels, such as Cine Channel, Divine, F-Flicks Hindi, Green Chills, F-Flicks Telugu, etc. Select the specific channels you want to add to your subscription.

Step 5: Retrieve Channel Addition Information: Gather details about the cost associated with adding the selected channels. Reach out to a customer care representative for information regarding the payment process and the duration for which the channels will be added.

Step 6: Confirm Payment Details: Confirm the payment details with the customer care representative to ensure accurate processing. Seek clarification on any queries you may have at this stage.

Step 7: There you go

Hathway Free To Air or FTA Packs

Hathway’s FTA packs offer over 200 channels that users can watch without any extra charge. These base packs include a variety of news, entertainment, music, and regional channels at no additional cost. However, users can enhance their experience by adding premium channels or extra services for an additional fee.

In addition to FTA channels, Hathway also provides Recommended Bouquets, carefully curated to cater to diverse entertainment preferences. These packages vary by region, so users must select their state before exploring available plans.

Why Choose Hathway?

Hathway offers a fast, reliable, and value-packed experience for both broadband and digital TV users. Here’s why it stands out:

• With advanced fiber technology, enjoy high-speed internet for smooth browsing, streaming, and gaming. The picture quality is also sharp and clear.
• Stay connected on all your devices without slowdowns, even when multiple people are online. Enjoy uninterrupted streaming and browsing, no matter the weather.
• Get unlimited internet and great entertainment at budget-friendly prices. Hathway offers plans that suit every need, from work to leisure.
• Hathway uses AI-powered technology to detect and fix issues before they happen. You also get timely alerts and tips to keep your service running smoothly.

Wrapping It Up!

Changing your Hathway Digital Cable TV plan online is a simple and convenient way to customize your entertainment experience. With flexible options to add or modify channels, you can easily tailor your subscription to match your preferences. Enjoy uninterrupted viewing with a plan that best suits your needs. Hope you find this article useful and that it helps guide you on how to change your digital cable plan effortlessly.

Frequently Asked Questions

HOW TO UPGRADE YOUR Hathway RENEWAL PLAN

How to Upgrade Your Hathway Renewal Plan

1. Visit Hathway website and log in with your credentials.
2. In the left menu bar, navigate to “My Dashboard.”
3. Click on “View More” under “Current Plan” to check your existing subscription details.
4. The system will display the most suitable upgrade options for your account.
5. Select your preferred plan and click on “Proceed.”
6. Check the total renewal amount before proceeding to payment.
7. Choose your preferred payment method from the available options.
8. Click “Proceed to Payment” and you will be redirected to the payment page.
9. Follow the instructions to complete the transaction.

How to Change Your Email ID and Registered Mobile Number on Hathway

1. Log in to the Hathway Self-Care Portal and enter your login credentials.
2. In the Left Menu Bar, click on “Profiles” to access your account details.
3. Your Registered Mobile Number and Email ID will be displayed.
4. If you have multiple accounts under the same credentials, select the account you want to update.
5. Click on the “Pen” (Edit) icon next to the field you wish to change.
6. Enter your new email ID or mobile number as required.
7. Scroll to the bottom of the page and click the appropriate option to save the changes.
8. Click on “Change RMN” at the bottom of the page.
9. Enter your new mobile number and submit it.
10. You will receive an OTP on your new number—enter the OTP to verify.
11. Once the changes are updated, log out and re-login using your new mobile number or email ID.

How do I contact Hathway?

To contact Hathway for Broadband or Digital TV support, visit the Hathway website and go to the “Contact Us” section. Select your service type and choose your city to get the relevant customer support details. You can also use the Hathway Self-Care Portal or their official helpline for quick assistance.

1. How to Get a New Hathway Digital TV Connection?

Step 1: Log in to the Hathway Portal by visiting www.hathway.com.

Step 2: Navigate to the “Digital Cable TV section”, and go to the “New Connection” section located in the drop-down menu.

Step 3: Now you can choose from two options available “Digital TV” or “Boardband”

Step 4: Enter your details like “Name”, “Address”, “Pincode”, “Choose city”, “ Mobile number”, and “Email”, and add your “Inquiry details”.

Step 5: Click on “Request a callback”

Step 6: Now customer care representative from Hathway will rhea out to you, who will provide specifics about payment processes and the duration.

Step 7: And that’s what it takes to get a new Hathway Digital TV connection.

2. Who owns Hathway?

On October 17, 2018, Reliance Industries made an official announcement about acquiring a majority stake of 51.34% in Hathway.

3. Who is the CEO of Hathway Boardband?

The board of directors of Hathway Cable & Datacom Ltd appointed Tavinderjit Singh Panesar as the CEO of the organization.

4. Does Hathway provide a free router?

Yes, Hathway offers a complimentary dual-band router with a broadband connection. The router is equipped with 1 Gigabit Ethernet and 3 fast Ethernet ports, along with a 2.4GHz Wi-Fi network.