Do you often rush to meetings and appointments? If so, Rapido is the perfect solution! Rapido Bike Taxi is a leading Indian two-wheeler ride-hailing service, providing affordable and convenient urban transportation. Founded in 2015 by Aravind Sanka, Pavan Guntupalli, and Rishikesh SR, the app connects commuters with bike riders (captains) to provide quick and cost-effective rides across more than 100 cities in India.
As of early 2025, Rapido has over 32 million monthly active users and employs a vast network of captains. The company aims to function in 500 Indian cities and have 200,000 women bike captains by late 2025.
How does Rapido work?
1. Booking a Ride
- Download & Register: Install the Rapido app from the Google Play Store or Apple App Store and complete the registration process.
- Set Pickup & Drop Locations: Enter your current location and desired destination.
- Select Ride Type: Choose from Bike, Auto, or Cab, depending on your city.
- Confirm Booking: Upon confirmation, the app assigns a nearby “Captain” (driver) to your ride.
2. During the Ride
- Captain Details: Receive information about your Captain, including name, photo, vehicle number, and estimated arrival time.
- Safety Measures: Captains provide a helmet and a disposable shower cap for hygiene.
- Real-Time Tracking: Monitor your ride’s progress within the app and share your live location with trusted contacts for added safety.
3. Payment & Feedback
- Fare Calculation: Fares are determined based on distance and time, with a base fare starting at ₹20 plus ₹3 per kilometer.
- Payment Options: Pay via cash, UPI, or digital wallets.
- Feedback: After the ride, rate your experience and provide feedback to help maintain service quality.
4. Additional Features
- Scheduled Rides: Plan your trips by scheduling rides for a specific date and time.
- Power Pass: For frequent users, Rapido offers a subscription model providing discounted fares and protection against surge pricing.
- Rapido Coins: Earn reward points on rides and referrals, which can be redeemed for discounts on future trips.
5. Ride Cancellation
- Open the Rapido app and go to your Active Ride.
- Tap on the Cancel Ride option.
- Select the reason for cancellation from the given list.
- Confirm your cancellation.
However, in some cases, a penalty or cancellation fee may be charged.
Benefits of Using the Rapido App
- Affordability: Rapido provides competitive pricing, making it an economical option for short to medium distances compared to traditional transportation methods like auto-rickshaws and cabs.
- Convenience: Booking a ride is simple and quick through the app. You can easily enter your destination, choose a pickup point, and confirm the ride. The app also offers real-time tracking to monitor your ride’s progress.
- Time Efficiency: Rapido bike taxis can navigate traffic more efficiently than cars, helping you reach your destination faster, especially during peak hours.
- Environmental Impact: Bikes emit fewer greenhouse gases than cars, making Rapido a more eco-friendly transportation option.
- Safety Features: Rapido prioritizes safety by providing helmets for the rider and the passenger and offering insurance coverage for the journey. Riders undergo background checks and vehicle document verification.
- Employment Opportunities: Rapido creates flexible job opportunities for individuals looking to earn a living on their terms.
Different Types of Rapido Services
Rapido For Customer
- Bike: The bike is affordable for those travelling alone and do not wish to spend huge amounts.
- Auto: If you want to travel with friends and family, you should prefer an auto. These are also more affordable than cabs.
- Cabs: Choose cabs for a more comfortable and spacious travel experience. They are ideal for longer distances or when carrying luggage.
Rapido For Captain
Want to earn money and partner with Rapido? Becoming a Rapido Captain is a great way to receive allowances, insurance, and daily/weekly incentives. To get started:
- Complete registration by uploading a profile picture, driving license, vehicle number, and PAN/Aadhaar card details.
- Begin accepting ride requests and completing trips.
Rapido Corporate
Now, employers can manage their travel journey at their fingertips by choosing the corporate plan. All you have to do is sign up for the Rapido Corporate, add employees, prefer cashless rides, and make final monthly payments using the Corporate wallet.
You can also view the money spent on the dashboard and receive consolidated invoices. The main advantage is reducing expenses by up to 70%, increasing productivity, and ensuring seamless reimbursement.
Download the Rapido App
Android (Google Play Store)
- Open the Google Play Store on your Android device and enter “Rapido” in the search bar.
- It will display the official app, then tap the “Install” button.
- After installation, tap the “Open” button and set up your account.
iOS (App Store)
- Visit the Apple Store on your iPhone and look for “Rapido”.
- It will show you the official app where you can tap on the “Get” button.
- Once the download process is finished, tap the “Open” button.
How to Join Rapido?
To register as a Rapido Captain, you must own a bike/auto/car with a commercial license plate, a vehicle license, a registration certificate, and insurance. Here is the simple process to follow:
- Download the Rapido Captain app on your smartphone.
- Tap on “Get Started” and select your language.
- Now log in with your credentials by providing a mobile number and password.
- Verify by entering the OTP sent to your registered number.
- Choose a city from the drop-down menu and tap the “Next” button.
- Enter the mandatory details like Name, DOB, Referral Code, etc.
- Add your profile picture and driving licence too. Now you will be able to accept the ride and earn money.
Basic Requirements To Become A Captain
- Valid driving licence
- Vehicle registration certificate
- PAN/Aadhar Card
- Smartphone
- Vehicle Insurance
- 2 Helmets
Rapido Customer Support
Rapido customer support contact email is social@rapido.bike. You can complain regarding delayed pickups, ask for the latest offers, and more. If you book a ride and the captain asks for more than the actual amount, you can register a complaint by providing the ride details. You can also submit any concerns through the form on the website or app.
Top Features of Rapido
- Affordable Rides: Rapido offers cost-effective transportation options, making it budget-friendly for solo travelers, small groups, and daily commuters.
- Multiple Transportation Options:
- Bike Rides: Ideal for quick and affordable solo travel.
- Autos: Suitable for short trips with friends or family.
- Cabs: Comfortable for longer distances or when traveling with luggage.
- Easy-to-Use Mobile App: A simple, intuitive interface to book rides, track Captains, and make payments seamlessly.
- Cashless Payments: Several payment options such as UPI, digital wallets, credit/debit cards, and cash for added convenience.
- Real-Time Tracking: Track your Captain’s location in real-time to plan your journey efficiently.
- Safety Features:
- Verified Captains and vehicles.
- SOS button for emergencies and in-app safety features.
- Corporate Plans: Special plans for businesses to manage employee travel, with benefits like consolidated invoices and reduced travel costs.
- Incentives for Captains: Captains receive allowances, insurance coverage, and daily/weekly incentives to ensure their satisfaction and commitment.
- Ride Scheduling: Book rides in advance to ensure timely pick-ups and avoid last-minute hassles.
- Low Cancellation Charges: Transparent cancellation policies with minimal charges for convenience.
Rapido Reviews
- “Rapido truly impressed me! When Ola and Uber became way too expensive, every ride started feeling like a burden. That’s when I tried Rapido — and I’m glad I did…”
- “As I booked a ride it showed available in 2 minutes and to my surprise it was exactly in 2 minutes ride arrived. Driver’s behaviour was excellent.”
- “The app is great. We can set the price according to our own needs. The drivers are good as well, and I easily get rides if it’s not the peak hour..”
(Reviews from App Store and Google Play Store)
Check Rapido Deals and Discounts
Looking to save on your rides? Don’t miss out on the latest Rapido deals and discounts available through GrabOn! Whether commuting to work, heading out for errands, or planning a quick getaway, Rapido offers exciting discounts to make your travel more budget-friendly.
Simply visit GrabOn, browse the list of Rapido coupon codes, and apply them during checkout on the Rapido app to unlock incredible savings. Travel smart, ride more, and spend less with GrabOn’s curated Rapido offers!
FAQ’s
Can I cancel Rapido bookings anytime?
Yes, you can cancel the rides anytime without informing the support team. However, last-minute cancellations may require a fee.
How much can I save using the Rapido referral program?
By sharing your referral code with your friends, you can earn Rs 50/- per referral once your friend books their first ride.
What is Rapido power pass?
The power pass subscription plan lets the daily commuters save up to 45% by taking rides throughout the month. The users can book rides conveniently without any surge pricing.
Can I get a female driver in Rapido?
Yes, Rapido offers the option to request a female driver. They have launched initiatives like the “Bike Pink” service in Chennai for women riders by providing female captains. Additionally, Rapido is working on expanding this service to other cities, including Karnataka.
How much does it cost for 1 km in Rapido?
The cost per kilometer for a Rapido ride varies depending on the city. Here are some examples:
- Bangalore: ₹5 per km
- Delhi: ₹15 per km
- Mumbai: ₹6 per km
- Chennai: ₹15 per km, with an additional ₹3 per km for longer distances
What is the maximum distance for Rapido?
Rapido does not have a strict maximum distance limit for rides; however, the availability of drivers and the practicality of the trip can affect longer distances. Rapido rides are typically used for short to medium distances within a city.
