About Kapsons
Kapsons Group of company stepped into the world of fashion in 1989 in Chandigarh bringing top national and international brands under one roof. After three decades, today the company operates 190 stores in 38 cities across North India. Kapsons retail has two wings. Kapsons ( for men and women)and Kapkids (exclusively for kids).
The latest feather in their cap is the website Kapsons a "One-Stop Destination" for the trendiest clothes for all age groups that permit the fashion lovers all over the country to get into the world of fashion.
Kapsons Shopping Tips
Create an account. By doing so, you will be intimated all the offers, you can track your order and can avail many more services offered by the site. For this click Sign up/ log in on the top right side of the home page.
Shopping in Kapsons.com is very easy as all the products are well classified according to gender, age, type, and sizes. Just pick the item you need, add to cart. Enter if you have any coupon code or Kapsons wallet point and press apply button. Now proceed to check out page and enter all the details like account and billing details, delivery details, delivery method, and payment method.
Kapsons Payment Options
- COD
- Credit/Debit Card
- Net banking
Kapsons Shipping Policy
- Once the order is successfully placed, The status of the order in "My Orders">"View Details" shows as 'Confirmed.'
- After logging in on the top right corner, there is "track my order" button. By clicking on it, you can see the list of order. By tapping the particular order, you can see its status.
Kapsons Exchange/Return/Cancellation/Refund Policy
Refund:
If a refund request is approved, the amount will be refunded within seven business days
Cancellation:
- Orders or items from any order can be cancelled before it gets dispatched for delivery. However, once an order is dispatched, it cannot be cancelled.
- If the customer placed an order using benefits like coupons or bonus points, it could also be cancelled before dispatch. The points/amount will be credited to the Royale Club account.
Return:
- The return should commence within 15 days of receiving the order
- The products should be returned in the original packaging unused and the delivered condition
- The tags on the item returning should be intact
Procedure To Return:
- Log in and go to "my orders" > "closed order."
- Tap "view details" and open order page
- Pick the items you want to return.
- Tap "Return Selected Items"
- Fill the reason for return
- Generate a return ID
- Download and take the printout of the return form
- Fill the return form
- Place this return form along with the returning items into a parcel
- Courier the parcel to - Kapsons Head Office Plot D 196, Phase 8B Industrial Area – Mohali 160061 Phone- 0172-5218999
- Within five working days after receiving the returned products, the customer will receive a call to verify your return request.
Exchange:
Only size & colour exchange can be done. Exchange request should be initiated within 15 days after receiving the product.
Procedure To Exchange:
- Go To My Orders > Closed orders > View details
- Select the items you want to exchange
- Press the button that says 'Exchange Selected Items.'
- Fill the reason for exchange and generate an Exchange ID.
- Download and print the Exchange form and keep it along with the exchanging items.
- Rest of the procedure is similar to the return procedure.
How To Save More At Kapsons.com
- By Becoming A Royal Club Member: By becoming a royal club member, you can enjoy privileges, bonus points, and exclusive discounts
- Sales: Promotion sales on the site
- Kapsons Wallet Point/ Coupons: You can save money by applying coupon codes and Kapsons wallet point
