Zomato has become one of India’s most popular food delivery and dining apps, making it easy to order meals, discover restaurants, and book tables from your smartphone. Whether you’re craving a quick snack, a full-course meal, or planning a dinner outing, the app lets you browse menus, read reviews, compare restaurants, and get food delivered to your doorstep in just a few taps.
Beyond food delivery, Zomato also offers table reservations, dining discounts, and exclusive offers that help you save on every order. This step-by-step guide explains how to use the Zomato app, place and track food orders, book restaurant tables, apply coupons, and make the most of its features.
| Steps to Use the Zomato App: At a Glance Learn how you can use the Zomato app in three simple steps and make every food order more convenient and affordable:
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About Zomato
Zomato is one of India’s leading food delivery and restaurant discovery platforms, helping users order food, explore restaurants, read customer reviews, and book dining experiences through a single app. Founded in July 2008 by Deepinder Goyal and Pankaj Chaddah, Zomato started as Foodiebay, a restaurant listing website, before rebranding in 2010 as it expanded its services.
Today, Zomato operates across 800+ cities in India and has a presence in 10,000+ cities globally. The platform connects millions of customers with restaurants for food delivery, takeaway, and dine-in reservations, making it one of the country’s most widely used food apps.
Zomato is owned by Eternal Limited, the company’s new corporate identity adopted in 2025, which also includes Blinkit and District in its portfolio. The platform continues to serve over 27 million monthly transacting customers through its food delivery business.
To expand beyond restaurant delivery, Zomato acquired Blinkit in August 2022, entering the quick commerce space. Blinkit now delivers groceries, household essentials, and other daily-use products in minutes across multiple Indian cities, further strengthening Zomato’s ecosystem.
Expanding Beyond Food: The Launch of District
Launched in November 2024, District is Zomato’s lifestyle platform for dining, entertainment, and experiences, available on both iOS and Android in major Indian cities. It brings restaurant bookings, movie tickets, concerts, and live events together in one app.
With District, you can:
- Book movies and events: Reserve cinema tickets, concert passes, comedy shows, sports events, and other live experiences.
- Reserve restaurant tables: Explore popular restaurants, book tables in advance, and pay your dining bill through the app.
- Save on bookings: Unlock exclusive District promo codes, offers, and partner bank discounts to reduce your total booking cost.
Save More on Your Zomato Orders
Ordering food from Zomato becomes even more affordable when you combine platform offers with verified discount coupons. Before placing an order, visit GrabOn to find the latest Zomato coupon codes and exclusive deals that can help you save instantly at checkout.
You can also maximise savings by subscribing to Zomato Gold, which offers benefits like free deliveries, exclusive restaurant discounts, and special dining offers at participating restaurants. Additionally, paying through eligible UPI apps, digital wallets, or partner credit and debit cards can unlock extra cashback, instant discounts, and reward points on your orders.
How to Place an Order Using the Zomato App
- Download and Open the App: First, you need to install Zomato from the Google Play Store or Apple App Store, then sign in or create an account.
- Set Your Location: Open the app and allow location access, or enter your address manually to see restaurants that deliver to your area.
- Browse Restaurants and Menus: Search for a restaurant or cuisine that you want to order and tap on a restaurant to view its menu, prices, and reviews.
- Select Your Food: Choose your favorite dishes from the menu and add them to your cart.
- Review Your Order: Check your selected items in the cart and apply discount coupons if available.
- Select your Address: Please select the address where you want your food delivered, or add a new address.
- Proceed to Checkout: Choose your preferred payment method, such as cash on delivery, UPI, or credit/debit card.
- Confirm Your Order: Tap on “Place Order” to confirm, and you will receive a confirmation message with tracking details.
- Track Your Order: Monitor the status of your order in real time to see when it is being prepared, picked up, and delivered.
- Receive Your Order: Once the food arrives, check your order and enjoy your meal.
- Rate and Review: Share your experience by rating the restaurant and delivery service.
Managing Your Zomato Account
Getting started with Zomato is simple. This guide shows you how to add or update your address, manage payment methods, explore delivery options, and use the app with ease so you can order food without any hassle.
How to Create a Zomato Account
- Download the Zomato App: Install the Zomato app from the Google Play Store or Apple App Store.
- Open the App: Launch the app and tap on “Sign Up” to create a new account.
- Enter Your Details: Provide your mobile number, email address, or social media login (Google/Facebook/Apple ID).
- Verify Your Account: Enter the OTP (One-Time Password) sent to your mobile number or email to verify your account.
- Set Up Your Profile: Add your name, profile picture (optional), and location for a personalized experience.
- Start Using Zomato: Once your account is set up, you can browse restaurants, read reviews, and start ordering food.
How to Add an Address on Zomato
- Open the Zomato app and log in to your account.
- Tap on the profile icon at the top right of the screen.
- In your profile, look for the “Address Book” option and tap on it.
- Tap on the “Add Address” button.
- Enter your address details, including your street name, city, and PIN code.
- After filling in the information, tap “Save” to add the address to your account.
How to Change Your Address on Zomato
- Open the Zomato app and sign in to your account.
- Tap on the profile icon in the top right corner.
- Go to the “Address Book” section from the menu.
- Locate the saved address you want to update and tap on the three dots next to it.
- Choose “Edit” from the available options.
- Select “Add More Address Details” to modify your address or phone number.
- Once you’ve made the changes, tap “Save” to update the information.
How to Add an Alternative Contact Number on Zomato
Zomato doesn’t provide an option to add an alternative contact number directly to your account. However, after placing an order, you can add special instructions for the delivery agent. Here’s how you can do it:
- Place an Order: Add your food to the cart and proceed to checkout.
- Add Delivery Instructions: On the checkout page, look for the “Add Delivery Instructions” option.
- Enter Preferred Contact Number: In the delivery instructions or notes section, you can mention your alternative contact number or any other instructions for the delivery agent.
- Save Instructions: Once you’ve added the note, the delivery agent will be able to see your contact details and follow the instructions.
Payment Options Available on Zomato
Zomato supports multiple payment methods, making food ordering quick, secure, and convenient. You can choose from:
- Credit and Debit Cards: Pay securely using Visa, Mastercard, RuPay, or American Express cards.
- UPI Payments: Use Google Pay, PhonePe, Paytm, BHIM UPI, and other UPI apps for instant payments.
- Mobile Wallets: Pay through supported wallets like Paytm, PhonePe, and Amazon Pay.
- Net Banking: Complete payments using net banking from most major Indian banks.
- Cash on Delivery (COD): Pay the delivery partner in cash for eligible orders.
- Zomato Money: Use the in-app wallet for food orders, dining payments, and Blinkit purchases. Wallet balances remain valid for up to four years.
- Zomato Credits: Redeem credits received from refunds, cancellations, or promotional offers.
- Buy Now, Pay Later (BNPL): Eligible users can pay later using services like Simpl or LazyPay.
Zomato Order Tracking
Zomato offers real-time order tracking, so you can monitor your food as it’s prepared and delivered. Once you place an order, you can easily track its progress through the app. After confirming your order, the app will show you its status: whether it’s being prepared, picked up by the delivery driver, or on its way to your location. You can also view the estimated delivery time and get updates if there are any delays.
In addition, the delivery agent’s location is displayed on a map, so you know exactly when to expect your food. Notifications will alert you once your order is out for delivery and when it has arrived. This makes the entire ordering process more transparent and ensures you’re always in the loop.
Zomato Order Cancellation
Zomato allows you to cancel an order only within a short time after it is placed. Once the restaurant accepts the order or starts preparing the food, cancellation may not be available, and a refund may not be issued depending on the order status.
How to cancel an order on Zomato:
- Open the Zomato app and go to Profile.
- Tap Your Orders under the Food Orders section.
- Select the order you want to cancel.
- Tap Get Help & Support and choose Chat with Us.
- Select I want to cancel my order and choose a cancellation reason.
- Confirm by tapping Yes, I want to cancel my order.
Note: If the cancellation option is unavailable, contact Zomato Customer Support through the in-app chat. Refund eligibility depends on the order stage and Zomato’s cancellation policy.
Where to Find Zomato Coupons
You can save more on every order by checking these sources for the latest Zomato coupons and offers:
- GrabOn: Find verified Zomato coupon codes and exclusive deals before placing your order.
- Zomato App & Website: Check the offers section at checkout for available promo codes and discounts.
- Zomato Gold: Gold members get exclusive restaurant discounts, free delivery benefits, and dining offers.
- Bank & Wallet Offers: Use eligible credit cards, UPI apps, and wallets like Paytm, PhonePe, or Amazon Pay to unlock cashback and instant discounts.
- Festive & Seasonal Sales: Watch for special offers during Diwali, New Year, Independence Day, weekends, and other promotional events.
- Zomato Emails & Social Media: Follow Zomato on Instagram, X (Twitter), and Facebook or subscribe to email updates for limited-time deals.
Benefits of Ordering Food from Zomato
Ordering food from Zomato comes with several benefits that make the experience convenient and enjoyable. Here are some key advantages:
- Wide Restaurant Selection: Zomato offers access to a vast range of restaurants, from global chains to local eateries, catering to different tastes and preferences.
- Easy Ordering & Fast Delivery: The platform provides a user-friendly interface for quick ordering, with real-time tracking to keep you updated on your food’s status.
- 24/7 Customer Support: If you face any issues with your order, payment, or delivery, Zomato has 24/7 customer support to help you. You can contact them through the help section in the app.
- Dine-in, Takeaway, and Delivery Options: Whether you want to order food to be delivered, pick it up yourself, or dine in at your favorite restaurant, Zomato offers flexible options for different dining preferences.
- Real-Time Order Tracking: Zomato allows you to track your order in real time. This will give you an update on the status of your delivery and the delivery agent’s location, so you always know when your food will arrive.
- Multiple Payment Options: Zomato supports UPI, debit/credit cards, net banking, digital wallets, and cash on delivery. You can choose whichever payment method is convenient for you.
Wrapping Up
Zomato simplifies every part of your food journey, from ordering meals and tracking deliveries to discovering restaurants and booking tables. With features like real-time tracking, multiple payment options, and dining offers, the app makes food ordering fast and convenient. To save even more, apply verified Zomato coupons and deals from GrabOn before checkout and enjoy extra discounts on your next order.
FAQs
How does the Zomato app work?
Zomato lets you order food online, discover restaurants, book tables, and track deliveries in real time. Browse nearby restaurants, add your favourite dishes to the cart, choose a payment method, and place your order in a few taps.
How do I apply a Zomato coupon code?
Go to the checkout page after adding items to your cart. Tap Apply Coupon, enter a valid Zomato coupon code or select an available offer, and apply it. The discount will be reflected in your total before payment.
How do I cancel an order on Zomato?
Open the Zomato app and go to Profile. Select Your Orders, choose the order you want to cancel, tap Get Help & Support, and select I want to cancel my order. Follow the prompts to confirm the cancellation if your order is eligible.
Will I get a refund for a cancelled Zomato order?
Refund eligibility depends on your order status and Zomato’s cancellation policy. If the restaurant has already accepted or started preparing the order, a refund may not be available.
How do I find my Zomato order ID?
Open the Zomato app, go to Profile, and select Your Orders. Tap the relevant order to view its details, where you’ll find the order ID.
Can I order from multiple restaurants on Zomato?
No. Zomato currently allows only one restaurant per order. If you want food from another restaurant, you’ll need to place a separate order.
Is Zomato Gold worth it?
Zomato Gold is a good option for frequent users, as it offers free delivery, exclusive restaurant discounts, and special dining benefits that can help you save on food orders and dine-in experiences.
