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Frequently Asked Questions

1. How can I place an order for an e-Gift Card?

You can place the order for an e-Gift Card on GrabOn very easily. Just select the brand of your choice, find the e-Gift Card you want and enter the denomination or select from the pre-existing denominations. Click the ‘Buy Now’ button, fill up your shipping details and chose the mode of payment to make the purchase.

2. Where can I use this e-Gift Card?

The e-Gift Card that you purchase can be used on the website of the chosen brand. Please check the terms and conditions of the branded e-Gift Card for any limitations before making the purchase.

3. Can I recharge my e-Gift Card after buying it?

No, e-Gift Cards can’t be recharged after you have purchased them.

4. What is the expiry date of my e-Gift Card?

Most branded e-Gift Cards are valid for a period of about 3 months to one year. But it might vary depending on the brand. Please check out the terms and conditions while you’re on the payments portal.

5. Can I place an order for more than one Gift Card during a single purchase?

No, you can’t place an order for more than one e-Gift Card per purchase. However, you can purchase more than one Gift Card by placing multiple orders.

6. What are the terms and conditions involved in e-Gift Cards?

The terms and conditions for e-Gift Cards differ according to the merchant and the brand. As such it is essential that you read the terms and conditions thoroughly before making the payment.

7. What are the security requirements and procedures to be followed in regards to Gift Cards?

Your Gift Card pin and password are extremely confidential. Make sure you don’t share your Pin, password or any other relevant details with anyone.

8. How will I receive my e-Gift Card?

The e-Gift Card will be delivered right to your inbox with in a few minutes of completing the payment. However, in some cases there might be a delay (of upto 24 hours) due to connectivity or network issues. You can reach out to us at giftcards@grabon.in or call us at 7670823502.

9. Can I get my e-Gift Card delivered overseas?

As of now GrabOn delivers Gift Cards exclusively to India.

10. How can I check the status of my order?

You will receive an email as well as SMS confirmation with the sales invoice mentioning your order number and other relevant details after the completion of payment.

11. If I have any queries about Gift Cards whom should I contact?

You can reach out to our help and support team for any technical assistance or general queries related to Gift Cards. Drop us a mail at giftcards@grabon.in or call us at 7670823502 and our team will get back to you.

12. Can I cancel my e-Gift Card after placing the order?

No, e-Gift Cards can’t be cancelled after the order is placed.

13. Can I initiate a refund in case a wrong card is delivered?

In case you receive a wrong e-Gift Card, you have to contact us immediately to solve the issue. Please double check the Gift Card details before placing the order and also make sure you enter the right email ID during checkout.

None of the FAQs match your query?

Reach us at giftcards@grabon.in or call us at 7670823502.

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