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Frequently Asked Questions

1. How can I place an order for an e-Gift Card?

You can place the order for an e-Gift Card on GrabOn very easily. Just select the brand of your choice, find the e-Gift Card you want and enter the denomination or select from the pre-existing denominations. Click the ‘Buy Now’ button, fill up your shipping details and chose the mode of payment to make the purchase.

2. Where can I use this e-Gift Card?

The e-Gift Card that you purchase can be used on the website of the chosen brand. Please check the terms and conditions of the branded e-Gift Card for any limitations before making the purchase.

3. Can I recharge my e-Gift Card after buying it?

No, e-Gift Cards can’t be recharged after you have purchased them.

4. What is the expiry date of my e-Gift Card?

Most branded e-Gift Cards are valid for a period of about 3 months to one year. But it might vary depending on the brand. Please check out the terms and conditions while you’re on the payments portal.

5. Can I place an order for more than one Gift Card during a single purchase?

No, you can’t place an order for more than one e-Gift Card per purchase. However, you can purchase more than one Gift Card by placing multiple orders.

6. What are the terms and conditions involved in e-Gift Cards?

The terms and conditions for e-Gift Cards differ according to the merchant and the brand. As such it is essential that you read the terms and conditions thoroughly before making the payment.

7. What are the security requirements and procedures to be followed in regards to Gift Cards?

Your Gift Card pin and password are extremely confidential. Make sure you don’t share your Pin, password or any other relevant details with anyone.

8. How will I receive my e-Gift Card?

The e-Gift Card will be delivered right to your inbox with in a few minutes of completing the payment. However, in some cases there might be a delay (of upto 24 hours) due to connectivity or network issues. You can reach out to us at

9. Can I get my e-Gift Card delivered overseas?

As of now GrabOn delivers Gift Cards exclusively to India.

10. How can I check the status of my order?

You will receive an email as well as SMS confirmation with the sales invoice mentioning your order number and other relevant details after the completion of payment.

11. If I have any queries about Gift Cards whom should I contact?

You can reach out to our help and support team for any technical assistance or general queries related to Gift Cards. Drop us a mail at and our team will get back to you.

None of the FAQs match your query?

Reach us at

Note: Due to Corona impact our Customer care service is limited to mails only. Regarding any kind of queries/escalations kindly drop an email to us at Expect a resolution for your queries in 48 hours.

1. What is the cancellation policy on Gift Cards purchased through GrabOn?

You can’t cancel a purchase once it is made in regards to GrabOn Gift Cards.

2. What Is the Refund Policy Of GrabOn Gift Cards?

There is no refund policy for Gift Cards. In case you enter wrong credentials while using the Gift Card, GrabOn would not be responsible for initiating a refund in any shape or form.

3. What should I do if I could not avail a cashback offer displayed on the Gift Card?

For cashback related queries please follow up with the merchant offering the cashback offer. GrabOn is neither privy nor liable in such cases.

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